Here, at Baby Moon Online Shop, your money is safe and sound. Refunds can be requested for the following conditions.
- If a return is not possible for any reason
- You want your money back after returning instead of a change in product
- If you receive a product you did not order
- If the customer has a change of mind, they can cancel their orders before they have been dispatched
Refunds can usually take up to 7 days after receiving and processing returns.
If you have initially paid through a card, the refund can be sent to the bank account which can take from 7 to 10 days. (Can take longer depending on the bank).
If you have initially paid through bkash, Rocket, Nagad, then the refund will be sent back through bkash,Rocket,Nagad to your account in 2 to 5 days.
To get a refund, follow these simple steps:
- Provide your order ID details though e-mail.
- Wait for our confirmation about your request.
Kindly note, if we have sent any faulty product, the delivery charges or transaction cost for credit cards will be borne by us.